One operating system across every location.
Give owners, COOs, franchise leadership, and operating partners a consistent way to compare branches, identify outliers, assign recovery actions, and track operating improvement.
Your FSM runs the jobs. Cendryva helps you run the business.
| Branch | Gross Margin | Booking Rate | Callback Rate | Utilization | Status |
|---|---|---|---|---|---|
| North | 42.4% | 88% | 2.8% | 82% | On Track |
| Central | 36.9% | 81% | 5.6% | 73% | Needs Action |
| South | 40.7% | 86% | 3.4% | 79% | Watch |
Cendryva Insight
Central Branch is underperforming on gross margin, callbacks, and utilization. Investigate repeat-trip labor, technician mix, and dispatch performance before the next operating review.
Example data and analysis are shown for demonstration. In the application, KPI conditions and probable-driver analysis require connected, reconciled source evidence.
Growth creates a different management problem.
A single-location owner may know what is happening by walking through the business. That stops working as the company adds:
- branches
- managers
- acquisitions
- franchises
- regions
- systems
- technicians
- departments
Leadership needs standardized operating definitions and a repeatable management cadence.
Compare every branch on the same definitions
| Branch | Gross Margin | Booking Rate | Callback Rate | Utilization | Status |
|---|---|---|---|---|---|
| North | 42.4% | 88% | 2.8% | 82% | On Track |
| Central | 36.9% | 81% | 5.6% | 73% | Needs Action |
| South | 40.7% | 86% | 3.4% | 79% | Watch |
Cendryva Insight
Central Branch is underperforming on gross margin, callbacks, and utilization. Investigate repeat-trip labor, technician mix, and dispatch performance before the next operating review.
Example data and analysis are shown for demonstration. In the application, KPI conditions and probable-driver analysis require connected, reconciled source evidence.
What changed this week?
A dashboard shows the movement. Cendryva shows the probable driver, the owner, the playbook, and the follow-up.
North Branch — Weekly Review
Illustrative example- Gross Margin42.1% changed to38.7%Needs Action
- Callback Rate3.2% changed to5.4%Needs Action
- Average Ticket$612 changed to$634Improving
- Technician Utilization78% changed to74%Watch
Cendryva analysis
Margin declined despite higher average ticket. Callback rate increased materially and technician utilization declined. Review technician-level callback concentration and repeat-trip labor impact before changing pricing.
Recovery action
- Owner
- Service Manager
- Due
- Friday
- Playbook
- Callback Reduction Review
- Status
- In Progress
- Next Review
- Monday Operating Review
Multi-location capabilities
Standard KPI Definitions
Make sure every branch means the same thing when it reports a metric.
Branch Benchmarking
Compare operating performance across locations. Requires a connected location hierarchy — available as locations are configured for your account.
Manager Accountability
Connect red KPIs to owners, actions, due dates, and follow-up.
Acquisition Normalization
Bring newly acquired companies into a common operating model. Requires a connected location hierarchy — available as locations are configured for your account.
Playbook Standardization
Connect operating conditions to consistent processes and corrective actions.
Executive Operating Packs
Give leadership a consolidated view of operating performance.
Built for the leaders accountable across locations
Run the weekly operating cadence.
Compare branches, identify underperformance, assign recovery actions, and make sure managers follow through.
- branch performance
- operational consistency
- management accountability
- standardized processes
Standardize operating performance across the portfolio.
Create comparable KPI packs, benchmark locations, identify outliers, and accelerate operating discipline after acquisitions.
Create consistency without managing every location manually.
Compare franchisee performance, monitor operating standards, improve playbook adoption, and surface branches that need intervention.
Keep the tools that run the jobs.
Cendryva is designed as an operating layer above the systems home-service companies already depend on.
Field Service Management
- ServiceTitanAvailableConnect in Integrations
- JobberAvailableConnect in Integrations
- Housecall ProAvailableConnect in Integrations
- FieldEdgeAvailableConnect in Integrations
- BuildOpsPlanned
BuildOps API endpoint and schema documentation requires vendor-provided access.
Accounting
- QuickBooks OnlineAvailableConnect in Integrations
- Accounting exports
- Future ERP integrationsPlanned
Calls & Communications
- CallRailAvailableConnect in Integrations
- Phone systems
- Call recordings
- Transcripts
- AI voice systemsPlanned
Marketing
- Google AdsAvailableConnect in Integrations
- Local Services AdsAvailableConnect in Integrations
- Lead-source data
- Marketing attribution platforms
Knowledge
- SOP repositories
- Training systems
- Internal knowledge bases
Get Your Home Services Operating Score
A short structured review of how your company manages operating performance, covering KPI discipline, operating visibility, data trust, branch consistency, manager accountability, recovery process, playbook usage, weekly review cadence.
The self-serve scoring tool is in development. Requests are reviewed by the Cendryva team today.