Turn field performance into management visibility.
Cendryva gives electrical service operators a disciplined way to monitor business performance, compare teams and branches, assign recovery actions, and connect operating issues to the correct process.
Your FSM runs the jobs. Cendryva helps you run the business.
Callback Rate increased 18% week over week
Likely driver: repeat service visits increased in the North Branch. Review technician-level callback data and installation quality checklist.
Example data and analysis are shown for demonstration. In the application, KPI conditions and probable-driver analysis require connected, reconciled source evidence.
Electrical operating priorities
- Booking Rate
- Estimate Conversion
- Average Ticket
- Technician Utilization
- Revenue per Technician
- Gross Margin
- Callback Rate
- Training Status
- Manager Accountability
- Inspection / Quality Trends
Cendryva provides operational visibility around compliance-sensitive processes without presenting itself as a legal or code authority.
What changed this week?
A dashboard shows the movement. Cendryva shows the probable driver, the owner, the playbook, and the follow-up.
North Branch — Weekly Review
Illustrative example- Gross Margin42.1% changed to38.7%Needs Action
- Callback Rate3.2% changed to5.4%Needs Action
- Average Ticket$612 changed to$634Improving
- Technician Utilization78% changed to74%Watch
Cendryva analysis
Margin declined despite higher average ticket. Callback rate increased materially and technician utilization declined. Review technician-level callback concentration and repeat-trip labor impact before changing pricing.
Recovery action
- Owner
- Service Manager
- Due
- Friday
- Playbook
- Callback Reduction Review
- Status
- In Progress
- Next Review
- Monday Operating Review
From KPI movement to measurable recovery
- 1
Measure
Standardize operating KPIs across your FSM, accounting, calls, marketing, and other systems.
- 2
Detect
Identify negative trends, anomalies, and operating conditions that need attention.
- 3
Explain
Surface source evidence behind the change. Automated probable-driver analysis is in development.
- 4
Assign
Assign the issue to an accountable owner. Structured due-date, status, and follow-up tracking is in development.
- 5
Recover
Connect the weak KPI to the appropriate SOP, checklist, training resource, or recovery playbook.
- 6
Advise
Escalate difficult operating problems to an expert advisor when human judgment is needed.
- 7
Review
Re-measure the next period's KPI value. Automated corrective-action outcome tracking is in development.
Keep the tools that run the jobs.
Cendryva is designed as an operating layer above the systems home-service companies already depend on.
Field Service Management
- ServiceTitanAvailableConnect in Integrations
- JobberAvailableConnect in Integrations
- Housecall ProAvailableConnect in Integrations
- FieldEdgeAvailableConnect in Integrations
- BuildOpsPlanned
BuildOps API endpoint and schema documentation requires vendor-provided access.
Accounting
- QuickBooks OnlineAvailableConnect in Integrations
- Accounting exports
- Future ERP integrationsPlanned
Calls & Communications
- CallRailAvailableConnect in Integrations
- Phone systems
- Call recordings
- Transcripts
- AI voice systemsPlanned
Marketing
- Google AdsAvailableConnect in Integrations
- Local Services AdsAvailableConnect in Integrations
- Lead-source data
- Marketing attribution platforms
Knowledge
- SOP repositories
- Training systems
- Internal knowledge bases
Get Your Home Services Operating Score
A short structured review of how your company manages operating performance, covering KPI discipline, operating visibility, data trust, branch consistency, manager accountability, recovery process, playbook usage, weekly review cadence.
The self-serve scoring tool is in development. Requests are reviewed by the Cendryva team today.