Operational intelligence, three times a week.
Sharp, opinionated writing on KPI design, operating cadence, and the craft of running a modern operations team. New posts every Monday, Wednesday, and Friday.
More from the field
11 postsThe 25-Minute Scoreboard Review That Drives Action
Stop wasting time in reviews that go nowhere. This is a playbook for a 25-minute weekly scoreboard review that forces hard questions and drives immediate, measurable action.
Fractional COO: Your First 90 Days to Real Results
Stop paying for stale advice. A truly effective fractional COO will spend the first 90 days wiring your operation for management by statistics, not just another PowerPoint.
AI in Operations: Where Assistants Outsmart Dashboards
Your dashboards show you lagging indicators. An AI assistant tells you what’s happening now, why it matters, and what you should do about it next.
Your Tribal Knowledge Is Killing Your Growth
Tribal knowledge is the silent killer of operational efficiency. It’s time to stop relying on key people and start building a resilient system with living SOPs AI can use.
Beyond Dashboards: A Real Integrations Strategy
Tired of stale dashboards? The key isn't another BI tool, but a defensible operational data substrate built on a coherent integrations strategy. Ditch reactive reports for real-time action.
Pragmatic Capacity Planning for Lean Teams
Stop guessing and start planning. This guide offers a pragmatic approach to capacity planning for lean service and ops teams, enabling you to match resources to demand without complex models.
SLA Scoreboards: Protect Margin, Not Just Response Time
Most SLA scoreboards are a vanity metric theater. They incentivize the wrong behaviors, burn out your team, and tell you nothing about profitability or operational health.
Hiring Operators: A 60-Day Scorecard
Stop making bad hires. A scorecard-driven approach to hiring operators forces you to define success and measure performance in the critical first 60 days.
Beyond RACI: A Model for Cross-Functional Accountability
RACI charts create the illusion of clarity but diffuse responsibility. Build real cross-functional accountability with a single-owner, statistics-driven approach to KPIs.
The Annual Review Is Dead. Run a Quarterly Loop Instead.
Annual performance reviews are a waste of time. We show you how to replace them with a quarterly operational rhythm tied to scoreboard outcomes for better, faster results.
Enterprise Readiness: Your Pre-$1M Contract Checklist
Don't let a major enterprise contract break your operations. This is the operational maturity checklist to run before you sign a deal that will change your company.